Our Promise
Your satisfaction is our priority. Due to the perishable nature of fresh flowers, we do not accept physical returns — but we offer full refunds or replacements for any valid quality concern.
Eligible for Refund or Replacement
- Flowers delivered in damaged condition.
- Wrong product delivered to the recipient.
- Significant quality issues with the arrangement (wilted stems, missing flowers, broken vase).
- Delivery not attempted on the scheduled date.
- Missing items from your order.
Not Eligible for Refund
- Natural wilting after 3–5 days — this is normal for fresh flowers.
- Damage caused by the recipient after delivery.
- Incorrect delivery due to a wrong address or pincode provided at checkout.
- Orders not claimed or recipient unavailable at the address.
- Change of mind after successful delivery.
How to Request a Refund
- Report within 24 hours. Contact us within 24 hours of delivery with clear photographs of the issue.
- We review your case. Our quality team reviews the photographs along with your order details and delivery notes.
- Resolution within 48 hours. Approved refunds are processed within 5-7 business days. Replacement arrangements are delivered same or next day across Thiruvananthapuram.
Report Timeline
All quality issues must be reported within 24 hours of delivery with photographic evidence. Reports made after this window cannot be processed because we can no longer verify the condition of the flowers at the time of delivery.
Need Help?
For any refund-related questions, please reach out via our Contact Us page with your Order ID.
