1. Information We Collect
When you use ThiruFlorist, we collect information to help us deliver your flowers and improve your experience. This includes:
- Personal information (name, phone number, email) provided during checkout.
- Delivery addresses you save for current and future orders.
- Order history and any preferences you tell us about (favourite flowers, recurring occasions).
- Payment information, which is processed securely through our payment partners — we never store full card details on our servers.
- Device and browser information used for website optimisation and fraud prevention.
2. How We Use Your Information
- To process and deliver your orders across Thiruvananthapuram and surrounding areas.
- To send order updates via SMS, WhatsApp, and email.
- To provide customer support when you reach out.
- To improve our products, our website, and the delivery experience.
- To send promotional offers and seasonal updates — but only with your consent, and you can unsubscribe any time.
3. Information Sharing
We do not sell your personal information to anyone. We share data only with:
- Our delivery partners, so they can complete your order.
- Payment processors, for secure transaction handling.
- Service providers who help us run the business (hosting, email, analytics).
4. Data Security
We implement industry-standard security measures including SSL encryption on every page, secure payment processing through PCI-compliant gateways, and regular security audits to keep your data safe.
5. Your Rights
Under Indian data protection norms, you have the right to:
- Access the personal data we hold about you.
- Correct any inaccurate or outdated information.
- Request deletion of your account and associated data.
- Opt out of marketing communications at any time.
6. Contact Us
For any privacy-related queries or to exercise the rights listed above, please visit our Contact Us page.
